Terms of Service for the provision of services by electronic means

§ 1. General provisions

1. These terms of service (hereinafter: the "Terms") set out the rules for the provision of services by electronic means by Wzór sp. z o.o. through the website available at wzor.biz (hereinafter: the "Website").
2. The Terms are issued on the basis of art. 8 sec. 1 point 1 of the Act of 18 July 2002 on providing services by electronic means (consolidated text: Journal of Laws of 2024, item 1513, hereinafter: "UŚUDE", the Polish Act on Providing Services by Electronic Means).
3. Service Provider:
   • Wzór sp. z o.o.
   • Zielone Wzgórze 4/30, 20-819 Lublin
   • NIP: PL7123441892 · KRS: 0000993540
   • Email: biuro@wzor.biz
   • Phone: +48 535 025 985
4. Using the Website and the Services constitutes acceptance of the Terms. The Terms are made available free of charge at wzor.biz/en/terms in a way that allows their content to be obtained, reproduced and stored (art. 8 sec. 1 point 2 UŚUDE).

§ 2. Definitions

The terms used in these Terms mean:

• Service Provider - Wzór sp. z o.o., with the registration data set out in § 1 sec. 3.
• Service Recipient - an entity conducting business or professional activity that uses the Services offered on the Website.
• Website - the website available at wzor.biz together with its subdomains.
• Service - any service provided by electronic means by the Service Provider on the Website, in particular those listed in § 3.
• Consultation or Free consultation - a non-binding conversation of an informational and preliminary nature, provided by the Service Provider free of charge, on the terms described in § 5.
• Form - a form available on the Website (including "Free consultation", "Project quote", "Contact") allowing the Service Recipient to submit an enquiry or arrange a consultation.
• Privacy Policy - the document available at wzor.biz/en/privacy-policy, setting out the rules for processing personal data.
• Means of electronic communication - technical solutions, including ICT devices and the software working with them, enabling individual remote communication (art. 2 point 5 UŚUDE).
• GDPR - Regulation (EU) 2016/679 of the European Parliament and of the Council.
• Contract - a contract for the provision of Services by electronic means, concluded between the Service Provider and the Service Recipient.

§ 3. Types and scope of Services

The Service Provider provides the following Services by electronic means on the Website:

1. Free online consultation - a non-binding conversation of an informational nature, lasting up to 30 minutes, conducted after arranging a date via the Form. The detailed rules are described in § 5.
2. Handling a contact / quote enquiry - receiving and responding to an enquiry submitted via the Form or directly to the Service Provider's contact details.
3. Newsletter - a service provided only after a separate marketing consent has been given. It consists of occasionally sending expert materials and commercial information to the email address provided. The Service Recipient may unsubscribe at any time by clicking the "unsubscribe" link in the message or by writing to biuro@wzor.biz.
4. Browsing the Website's content (blog articles, case studies, service pages, the design system, documentation) - a service provided free of charge, automatically, to every visitor to the Website.

§ 4. Conditions for providing the Services

1. Technical requirements. Using the Services requires:
   • a device with internet access,
   • an up-to-date web browser (Chrome, Firefox, Safari, Edge) with JavaScript and cookies enabled to the extent necessary for the Website to function,
   • an active email address,
   • for the free online consultation - additionally: a microphone and (optionally) a camera, and access to the chosen videoconferencing tool (Google Meet / Zoom / Microsoft Teams - the Service Provider sends the link by email after confirming the date).
2. Prohibition on supplying unlawful content. In accordance with art. 8 sec. 3 point 2 letter b UŚUDE, the Service Recipient undertakes not to supply content of an unlawful nature - in particular content infringing the personal rights of third parties, copyright, the personal data of others without a legal basis, or content containing malware.
3. Safe use. The Service Recipient should use up-to-date antivirus software and exercise caution towards messages purporting to come from the Service Provider whose sender address or content raises doubts. Communication with the Service Provider takes place from addresses in the @wzor.biz domain.

§ 5. Free consultation - special rules

The free consultation is a key service on the Website. The rules below are protective and clarifying in nature - they protect both the Service Recipient from unclear expectations and the Service Provider from abuse of the free nature of the service.

1. Nature of the service. The consultation is non-binding and informational. It does not constitute: legal advice, an audit within the meaning of separate regulations (e.g. digital accessibility, security), an expert opinion, or any other form of regulated service. It does not replace a contract for the provision of design services. It is a first, preliminary meeting that allows both parties to assess whether any further cooperation makes sense.
2. Format. The consultation is provided online (Google Meet / Zoom / Microsoft Teams - the Service Provider sends the link by email) or by phone, as agreed by the parties.
3. Duration. Up to 30 minutes, unless the parties have agreed otherwise. The Service Provider may refuse to extend the consultation beyond the agreed time.
4. Arranging a date. To arrange a Consultation, the Service Recipient fills in the Form available at wzor.biz/en/free-consultation, providing contact details and information about the subject of the conversation. After receiving the request, the Service Provider contacts the Service Recipient by email within one business day with a proposed date or with notice of refusal in accordance with sec. 5 below.
5. The Service Provider's right to refuse to arrange a Consultation. The Service Provider reserves the right to refuse to arrange a free consultation without giving a reason, in particular in the event of:
   • a conflict of interest (e.g. ongoing cooperation with a market competitor of the Service Recipient),
   • an enquiry from an entity conducting activity directly competitive with the Service Provider (a UX/UX research agency),
   • a lack of alignment between the subject of the conversation and the Service Provider's service profile,
   • a reasonable suspicion of abuse of the free form of the Consultation (e.g. attempts to obtain full, paid advisory under the guise of a preliminary consultation, repeated requests from the same person/company on the same subject).
   In the event of a refusal, the Service Provider informs the Service Recipient by email.
6. Moment of concluding the Consultation contract. A contract for a free consultation is concluded when the Service Provider confirms a specific date by email message. An earlier submission of a request via the Form does not yet constitute conclusion of the contract.
7. Cancelling and rescheduling. The Service Recipient may cancel or reschedule the Consultation free of charge no later than 24 hours before it begins, notifying us by email at biuro@wzor.biz. Later cancellations are treated as a withdrawal from the Consultation; the Service Provider may refuse to rearrange it. The Service Provider may cancel or reschedule the Consultation in the event of force majeure or other objective circumstances, notifying the Service Recipient promptly and proposing a new date.
8. No guarantee of result. The Consultation is the provision of a service in the sense of a contract for the performance of services with due diligence (art. 750 in conjunction with art. 734 et seq. of the Civil Code). The Service Provider undertakes to perform the consultation diligently in accordance with professional knowledge and experience, but not to achieve a specific result (an artefact, a quote proposal, a design decision).
9. Materials from the Consultation. The Service Provider does not undertake to hand the Service Recipient materials from the Consultation (notes, presentations, design files) unless the parties agree otherwise. If the Service Provider sends a follow-up email after the Consultation with a summary or recommendations - this is a voluntary, additional service, not an element of the contract.
10. Recording. Recording the Consultation (audio or video) requires the prior, explicit consent of both parties, given by email or at the start of the conversation. Without such consent, recording is not permitted.
11. Professional secrecy, NDA. The Service Provider treats information obtained from the Service Recipient during the Consultation as confidential and uses it solely for the purpose of conducting the conversation and preparing any quote. At the Service Recipient's request, the Service Provider will sign a non-disclosure agreement (NDA) before the Consultation - simply flag this need in the Form or by email.

§ 6. Conclusion and termination of the Contract

1. The contract for using the Website (browsing content) is concluded when the user enters the Website and terminated when they leave it.
2. The contract for handling a contact enquiry is concluded when an enquiry is sent via the Form or to the Service Provider's email address, and terminated when handling of the enquiry is complete.
3. The contract for a free consultation is concluded on the terms described in § 5 sec. 6 and terminated when the Consultation ends (or is effectively cancelled).
4. The Newsletter contract is concluded upon effective confirmation of the subscription (double opt-in) and terminated upon unsubscribing.
5. Termination by the Service Recipient. The Service Recipient may withdraw from a Service at any time (closing the tab, unsubscribing from the newsletter, cancelling the Consultation).
6. Termination by the Service Provider. The Service Provider may terminate the Contract with the Service Recipient with a 14-day notice period or with immediate effect in the event of a breach of the Terms, in particular the prohibition on supplying unlawful content (§ 4 sec. 2).

§ 7. Recipients of the Services - exclusion of consumers

1. The Services provided on the Website are addressed exclusively to businesses within the meaning of art. 43¹ of the Civil Code and to persons conducting professional activity. The Website is not addressed to consumers within the meaning of art. 22¹ of the Civil Code.
2. The above exclusion does not apply to a natural person concluding a contract directly related to their business activity, where the content of that contract shows that it is not of a professional nature for them - such a person is covered, as appropriate, by the consumer provisions of art. 7aa, art. 38a and art. 556(4) and art. 556(5) of the Civil Code, as well as the provisions on prohibited contractual clauses. The Service Recipient should signal such a status before concluding the Contract.
3. The free consultation, as a free-of-charge Service, does not carry a right of withdrawal from the contract (there is no paid element). Other paid services are provided on the basis of separate contracts concluded outside the Website.

§ 8. Complaints

1. Complaints concerning the Services provided on the Website may be submitted:
   • by email to biuro@wzor.biz,
   • by post to the Service Provider's registered office: Wzór sp. z o.o., Zielone Wzgórze 4/30, 20-819 Lublin.
2. A complaint should include:
   • the Service Recipient's name or company name and a correspondence address (email is sufficient),
   • a description of the subject of the complaint, including the Service it concerns and the date and circumstances of the event,
   • the expected resolution.
3. The Service Provider considers the complaint within 30 days of receiving it and informs the Service Recipient of the outcome via the same channel through which the complaint was submitted (unless the Service Recipient indicated another channel).
4. A lack of response from the Service Provider within the period indicated in sec. 3 is treated as acceptance of the complaint.

§ 9. Liability

1. The Service Provider provides the Services with the due diligence arising from the professional nature of its activity (art. 355 § 2 of the Civil Code), in particular with respect to the free consultation - on the terms of a contract for the performance of services with due diligence (art. 750 of the Civil Code).
2. Exclusions of liability (in B2B relationships only). Unless mandatory provisions of law state otherwise, the Service Provider is not liable for:
   • lost profits (lucrum cessans) and consequential damages,
   • damage resulting from force majeure,
   • technical problems on the Service Recipient's side (browser, connection, software),
   • the actions of third parties, including service providers, beyond the Service Provider's control,
   • third-party content available through links placed on the Website.
3. In the case of paid Services, the Service Provider's liability for damage caused to the Service Recipient in connection with the performance of the contract is - within the limits of the law - limited to the amount of the net remuneration from the last three months of the contract to which the damage relates.
4. The limitations in sec. 2 and 3 do not apply to damage caused intentionally, nor to persons covered, as appropriate, by the consumer provisions (§ 7 sec. 2).

§ 10. Intellectual property

1. All content available on the Website (texts, graphics, photographs, illustrations, layouts, code, case study presentations) is the property of the Service Provider or of third parties from whom the Service Provider has obtained the relevant licence. Use of this content is permitted only within the limits of fair use provided for by the Act of 4 February 1994 on copyright and related rights, or on the basis of the Service Provider's written consent.
2. The word mark "Wzór" and the Service Provider's logo are protected trademarks or elements of the Service Provider's visual identity. Their use without consent is not permitted.

§ 11. Personal data

The rules for the processing of personal data by the Service Provider are described in the Privacy Policy, available at wzor.biz/en/privacy-policy. The Privacy Policy should be treated as an integral part of the Terms with respect to the protection of personal data.

§ 12. Applicable law and competent court

1. In matters not covered by the Terms, the provisions of Polish law apply, in particular the Civil Code, the Act on providing services by electronic means, the GDPR and the Electronic Communications Law.
2. Disputes arising from the provision of Services in a B2B relationship are subject to the jurisdiction of the common court having local jurisdiction over the Service Provider's registered office (Lublin). This provision does not apply to persons covered, as appropriate, by the consumer provisions (§ 7 sec. 2).

§ 13. Final provisions

1. The Service Provider reserves the right to amend the Terms for important reasons, in particular in the event of changes in law, changes to the scope of Services, or the need to correct errors. The amended wording of the Terms takes effect no earlier than 14 days from the day it is published on the Website, unless the change results from mandatory provisions of law and requires earlier introduction.
2. Services provided before the amended Terms take effect are governed by the wording of the Terms as of the day that Service began, unless the Service Recipient has accepted the changes.
3. If any provision of the Terms proves invalid or ineffective, the remaining provisions remain in force. In place of the invalid provision, the solution closest to the economic purpose of the invalid provision, in accordance with applicable law, applies.
4. The Terms take effect on 13 May 2026.

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Terms of Service - version 1.0, in effect from 13 May 2026. The legal acts we refer to: the Act of 18 July 2002 on providing services by electronic means (consolidated text: Journal of Laws 2024, item 1513), the Act of 23 April 1964 - the Civil Code, the Act of 4 February 1994 on copyright and related rights, the Act of 12 July 2024 - the Electronic Communications Law, Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR).