Information Architecture (IA) involves organizing, structuring, and labeling content in digital environments to make it understandable and intuitive for users. User flow is a visual representation of the path a user takes through a product or service to complete a specific task or goal. Both of these elements are crucial in designing user experiences to ensure intuitive and efficient interaction with an app or website.
To design the best user experiences, we explore potential paths users might take when using the app. Using the FigJam tool, we create detailed maps, which are then analyzed step by step.