--- title: "UX Audit" url: "https://wzor.biz/en/services/audyty-ux/" description: "A UX/UI audit of an existing product - heuristic, data-informed. Concrete recommendations ordered by impact priority. A report in 10-14 days." lang: "en" --- # UX Audit [Free consultation](https://wzor.biz/en/free-consultation/) [Projects](https://wzor.biz/en/projects/) A priority list of fixes for your website, app or e-commerce. An expert report, an observation database and an implementation meeting - in 10 working days. We have worked with leading companies and startups Challenges ## Three moments when an audit really pays for itself If none of these fit your case - an audit may not be the first step. [Let's talk - we will tell you what is.](https://wzor.biz/en/free-consultation/) - „Conversion dropped after an update or migration” Something changed - and you do not know exactly what. We will point to the specific places where users get lost, plus a fix priority. - „You are planning a redesign - and want to know where to start” Before you spend the budget on a full project - an audit tells you which paths genuinely need rebuilding and which just need polishing. - „The internal team has a blind spot” You work with the product every day. It is easy to miss what a new user sees in the first minute. A fresh, bias-free eye. Who it is for ## Who this audit is for - ### SaaS product teams Analytics show which step users drop out of, but not why. An audit turns those drop-off points into named causes, described concretely enough to enter the backlog as tasks rather than as hypotheses. - ### E-commerce teams Paid traffic delivers sessions at a high cost, and some of them get lost between the product page and the order confirmation. We walk the whole purchase path and show which steps lose users and what exactly stops them. - ### Software houses and IT vendors You are handing a client a product your own team designed, and you need an assessment from outside that team before sign-off. We work as a third party - under your brand or openly, depending on how you run the client relationship. - ### Teams maintaining large sites and internal systems The product grew for years, every department added its own part, and the list of user complaints is longer than the team's capacity. An audit orders that list by impact, so the sequence of fixes can be defended in front of a steering committee rather than justified by instinct. ![Four printed interface layouts on a desk: a dashboard, a phone screen, a form and a table, with one block circled in marker](https://wzor.biz/_astro/dla-kogo-wydruki-ekranow.GsgQefUA_1bzGfa.webp) Our difference ## What makes our audit different - ### Two senior auditors, cross-checked Two auditors of equal seniority review the product separately, and we compare observations only at the end. An issue flagged by both is a strong signal, and where they disagree we say so instead of averaging it out. - ### Priority calculated in an impact × effort matrix Every observation gets an estimated impact on a metric and an estimated implementation cost, and those two values produce a sequence, not just a list of remarks. You know what makes sense in the next sprint and what can wait for the following quarter. - ### Accessibility in the standard scope We check WCAG 2.2 AA in every audit, not as a separately priced service. Companies covered by the European Accessibility Act get those findings in the same report and in the same priority matrix. - ### The audit is separate from the implementation Recommendations are written independently of who implements them afterwards - your team, your agency or us. If the analysis concludes that a given path should be left alone, we write that down too. Process ## 10 working days. No overruns, no shifting deadlines 1. Day 1 ### Brief - 30 min Business goals, success metrics, scope. We agree which paths we audit first. 2. Day 2–4 ### Path analysis A cognitive walkthrough on desktop and mobile. We step into the role of a user with a specific goal - where they get stuck, where they give up. 3. Day 4–7 ### Heuristic audit Nielsen, Molich, WCAG 2.2. Our own 80+ point checklist. Two auditors cross-checking - eliminating any single person's bias. 4. Day 8–9 ### Synthesis and prioritisation Every issue gets a priority in the impact × implementation-effort matrix. You know what to fix this sprint and what in Q3. 5. Day 10 ### Report + debrief meeting 90 minutes to walk through the report with your product team. We answer questions and refine the recommendations. Deliverables ## Three things. Not a report that ends up in a drawer - ### A priority report in PDF An executive summary, a list of issues with priorities (P0/P1/P2), annotated screenshots, concrete recommendations - not vague advice like "improve the UX". - ### An observation database in Airtable Every issue as a separate record: area, description, screenshot, priority, suggested fix, estimated impact. Sortable, filterable, ready to plug into sprints. - ### A 90-min debrief meeting With your product team and developers. We explain each recommendation in context - what to do, why, and when. Toolkit ## What we use We do not reinvent the frameworks - we build on proven standards, but add our own list of checks honed across 60+ audits. ![A workbench from above: two printed interface layouts, a magnifier enlarging one block, a steel ruler and a greyscale step wedge running from white to black, with one line underlined in orange marker](https://wzor.biz/_astro/warsztat-lupa-linijka-skala-szarosci.C5DINzRJ_Z2n7L7C.webp) - Nielsen's 10 heuristics - Molich's rules - WCAG 2.2 AA - Cognitive walkthrough - Our own 80+ point checklist - 2 auditors cross-checking Next step ## Let us talk about your project Tell us what you have to do. We will come back with scope and a quote. [Free consultation](https://wzor.biz/en/free-consultation/) [Projects](https://wzor.biz/en/projects/) Selected work ## Projects from the areas we audit A selection from the product types we audit most often - corporate sites, online stores and web applications. Work covered by an NDA we show during a consultation. - [ ![WygodnaDieta - a phone showing the app's home screen: an "Excellent" Trustpilot rating and a "Menu-Choice Diet" plan card priced from PLN 80.90/day, against a red gradient with vegetables.](https://wzor.biz/_astro/cover.BfmwIntu_1CFKMk.webp) WygodnaDieta - App and online store for a meal-box diet service ](https://wzor.biz/en/projects/wygodna-dieta/) - [ ![Lestore - the store on laptop and phone mock-ups: a product page for "Roleta Rzymska Luna 42" with a photo gallery and a PLN 49.99 price.](https://wzor.biz/_astro/cover.ryV4Hb0o_dAA0z.webp) Lestore - Online store for blinds and shades ](https://wzor.biz/en/projects/le-store/) - [ ![NeoBank - three phones on a green background with the brand wordmark behind them: payment cards, a dashboard showing 27,568.89 PLN available with transfer shortcuts, and a savings goal at 61%.](https://wzor.biz/_astro/cover.cTNj7kPE_Z2t5E6w.webp) NeoBank - A banking app concept for young customers ](https://wzor.biz/en/projects/neobank/) - [ ![myAzymut - a monitor with a map of Europe and shipment routes between cities, a "Fleet signal" panel listing vehicles with no signal and with a delayed signal, and a timeline at the bottom; a night-time motorway junction and a large myAzymut wordmark in the background.](https://wzor.biz/_astro/cover.CMSoXGtF_Kvont.webp) myAzymut - Client portal concept for a freight carrier ](https://wzor.biz/en/projects/myazymut/) - [ ![Puls CRM - the wordmark with a blue pulse line above a monitor showing the "Deals" screen: a side menu, the sales pipeline kanban with the columns New, In talks, Proposal and Won, and deal cards with company, value and days in stage; light blue waves in the background.](https://wzor.biz/_astro/cover.B_Q_VQbe_1ERf64.webp) Puls CRM - CRM app concept for a sales team ](https://wzor.biz/en/projects/puls-crm/) - [ ![Flotino - a loan calculator and the "Who is our online loan for?" screen on phone mock-ups, against blurred colourful shapes.](https://wzor.biz/_astro/cover.BIgugYRo_ZeHyg7.webp) Flotino - Online cash loan service ](https://wzor.biz/en/projects/flotino/) - [ ![PWS Konstanta - the homepage on a laptop mock-up: a hero "The highest quality of insurance backed by experience" with a photo of a column capital and a "30 years" badge.](https://wzor.biz/_astro/cover.CtYGmRYj_Z2gVAJr.webp) PWS Konstanta - Website for an insurance broker ](https://wzor.biz/en/projects/pw-konstanta/) - [ ![SPEC Food - two phones showing the Delikatesy SPEC store: the home page with promotions and a cart with products, on a navy background.](https://wzor.biz/_astro/cover.CbodJcEt_ZIHzVj.webp) SPEC Food - Online store for a food delicatessen ](https://wzor.biz/en/projects/spec-food/) - [ ![Kafezzo - the store home page on a laptop: the "Rzemieślnicza palarnia kawy Roastains" hero and a special offers strip, next to a ceramic mug on a stone counter.](https://wzor.biz/_astro/cover.CCfgxWVu_Z1myuka.webp) Kafezzo - Online store for coffee and tea ](https://wzor.biz/en/projects/kafezzo/) - [ ![Fonia - two phones on a teal background: the cashback app home screen with a 325.53 PLN balance and a list of partner stores, next to a store search with suggestions for Empik, Booking, AliExpress and Play.](https://wzor.biz/_astro/cover.DdIowm6o_Z12riqx.webp) Fonia - A cashback app for online shoppers ](https://wzor.biz/en/projects/fonia/) - [ ![EzzyGuide - three phones on a dark background: a sign-up confirmation, guide Małgorzata Iwańska's profile with a star rating, and tour details for "In the Footsteps of the Wrocław Dwarves" with the price and contact details.](https://wzor.biz/_astro/cover.DW1rNgrl_ca7w6.webp) EzzyGuide - A tours app connecting guides with travellers ](https://wzor.biz/en/projects/ezzyguide/) - [ ![VERSA - the B2B panel for an automotive parts distributor open on a hand-held tablet: the account overview, a shipment tracking map, the partner programme at 30% off, order history and a list of popular products.](https://wzor.biz/_astro/cover.DWv2CO5n_Z27qwnC.webp) VERSA - B2B panel concept for a parts distributor ](https://wzor.biz/en/projects/panel-b2b-versa/) - [ ![Tip Card - two phones: the client panel ("Hi Barbara", earnings 350 PLN, withdraw) and the "Boost your tips with Tip Card!" landing with personalised QR cards, on a colourful gradient background.](https://wzor.biz/_astro/cover.DTw-Pu6y_4lOMF.webp) Tip Card - Cashless tipping platform ](https://wzor.biz/en/projects/tip-card/) - [ ![Jawny Lublin - a laptop showing the portal home page: the lead article, the city category menu and a column of popular stories.](https://wzor.biz/_astro/cover.DReNwwRw_1JC914.webp) Jawny Lublin - A watchdog portal on city transparency ](https://wzor.biz/en/projects/jawny-lublin/) - [ ![NXC Liquid Cooling - the opening screen on a laptop, beside an angled phone showing a process stage and the brand orb, on a violet ground.](https://wzor.biz/_astro/cover.D5gcxP4g_Z1zSAqQ.webp) NXC Liquid Cooling - A liquid cooling systems website ](https://wzor.biz/en/projects/nxc-liquid-cooling/) - [ ![Bosfor BALI Dealer - a monitor and a phone showing the catamaran dealer site: the "BALI is about comfort" hero with a catamaran and the "dreams are meant to be fulfilled" line.](https://wzor.biz/_astro/cover.DGxZT243_Z1A6GRy.webp) Bosfor BALI Dealer - Website for a BALI catamaran dealer ](https://wzor.biz/en/projects/bosfor-bali/) - [ ![Bosfor Charter - a tablet showing the yacht charter platform: a photo of a couple on a yacht and a search widget (number of weeks, dates, yacht type, "Search"), against a sea backdrop.](https://wzor.biz/_astro/cover.DHPu_e5c_Zgsk30.webp) Bosfor Charter - Yacht charter platform with booking ](https://wzor.biz/en/projects/bosfor-charter/) - [ ![ZhongZhou - the ZZ Cream on a laptop mock-up against eucalyptus leaves and black rocks: a "Zhong Zhou (ZZ) Cream" product page with a £35 price and a "Buy Now" button.](https://wzor.biz/_astro/cover.hrxdbzXI_ApPxK.webp) ZhongZhou - Online store for an acne, demodex and rosacea cream ](https://wzor.biz/en/projects/zhongzhou/) - [ ![SPEC Food Service - a monitor and a phone showing the site: the "Your trusted partner in the world of gastronomy" hero with kitchen photos and a render of the company building, on a light background.](https://wzor.biz/_astro/cover.DdJ4QOy5_22gHR2.webp) SPEC Food - Website for gastronomy - SPEC Food Service ](https://wzor.biz/en/projects/spec-food-service/) - [ ![Thaliana Space - a tablet showing the space company site: the "Propelling new era of space" hero with a planet and stars, on black.](https://wzor.biz/_astro/cover.CULgsv9m_1E9sVv.webp) Thaliana Space - Website for a space-propulsion company ](https://wzor.biz/en/projects/thaliana-space/) - [ ![Wolumen - the "Offer" step of the energy price comparison: three tariff options with per-kWh rates, a contract-length picker and a discount-code field, beside an account statistics card showing 34,225 zł of savings and the electricity and gas prices; on a blue background.](https://wzor.biz/_astro/cover.CpuQAJvX_ZyCKhF.webp) Wolumen - Energy and gas price comparison for businesses ](https://wzor.biz/en/projects/wolumen/) - [ ![Econverse - two phones showing the event website: the "Bilet do świata start-upów" hero and the "how to sign up" section, on a purple background.](https://wzor.biz/_astro/cover.B94izcES_7kHPe.webp) Econverse - Website for a start-up event ](https://wzor.biz/en/projects/econverse-strona/) - [ ![DentAg - a phone and a tablet showing the dental clinic site: the "kindness and professionalism" hero with a photo of a dentist, on blue.](https://wzor.biz/_astro/cover.-U2qFI7e_1odNAb.webp) DentAg - Website for a dental clinic in Radom ](https://wzor.biz/en/projects/dentag/) - [ ![AIESEC - a tablet and a laptop showing the home page: the "go on an internship with AIESEC" hero, a mosaic of participant photos and the "go on an internship or volunteer" and "become our partner" buttons.](https://wzor.biz/_astro/cover.Bju2-F43_Z1bbDVk.webp) AIESEC - Website for internships and volunteering abroad ](https://wzor.biz/en/projects/aiesec/) [Projects](https://wzor.biz/en/projects/) Outcomes ## What is known about the audit before you order it - 10 days From the brief to the report and the debrief meeting in the standard scope - a wider scope moves the deadline towards fourteen days - 2 Auditors review the product separately and we compare observations only at the end, so an issue flagged by both is a strong signal - WCAG AA Accessibility at version 2.2 is checked in every audit at no separate charge, in the same priority matrix as the rest of the findings - 101 Published projects in the portfolio - you can go through them before the call and judge for yourself what products we work on The deadlines and the way we work come from the schedule and the scope described above on this page, the accessibility level from the list of standards we apply. The project count is our public portfolio in the Projects section, verifiable without contacting us. We do not publish sales results after recommendations are implemented - part of that work is covered by an NDA, and we go through specific implementations by name during a consultation. Client voices ## What our clients say - > „Working with the Wzór team was a genuinely great experience! They always answered our questions quickly and were flexible about our comments. They have no shortage of creative ideas and are at the same time thoroughly reliable and on time. The end result fully met our expectations; we recommend them to anyone looking for professionals who care.” ![](https://wzor.biz/_astro/opinia.BrbzyDCf_1rSYiY.webp)Maja Wieloch-Silecka Operations Director, Bosfor Group - > „Our clients expect us to act fast and effectively across a very wide scope - from building a brand, through a website with a store, to running an effective sales campaign. Not an easy task, but doable when you have a tight-knit team and partners who take on challenges on the fly. For us, quality, accountability and commitment are key, and working with UX Agency Wzór gives us that 100%.” ![](https://wzor.biz/_astro/piotr-alberski.B09Ae7iY_Z19yEFs.webp)Piotr Alberski Chief Operating Officer, Agencja XO Media - > „Our cooperation with UX Agency Wzór started with our own website. We really liked the way they work, so we decided to subcontract projects for our clients to them on a White Label basis. We loved their workflow, the way they hand projects over to our team, their documentation and their work on the design system. Now we can take on bigger risks.” ![](https://wzor.biz/_astro/mateusz-swol.DkFG1xeC_1fOqLw.webp)Mateusz Swół Chief Operating Officer, Sellace The team ## Who reviews your product The audit is run by two senior specialists from this team - you know upfront who looks at the product and who puts their name on the recommendations. - ![Aleksandra Bondar](https://wzor.biz/_astro/aleksandra-bondar.Bn8yt1m6_14BXcM.webp) ### Aleksandra Bondar Senior UX/UI Designer - ![Katarzyna Adamczuk](https://wzor.biz/_astro/katarzyna-adamczuk.BgcDb3aF_15a0Nk.webp) ### Katarzyna Adamczuk Prezes, Analityk Biznesowy - ![Patryk Korycki](https://wzor.biz/_astro/patryk-korycki.D95uAkaq_Z9hpwb.webp) ### Patryk Korycki CEO, Analityk Biznesowy - ![Tadeusz Wadas](https://wzor.biz/_astro/tadeusz-wadas.W_mr3ido_Z20GQjB.webp) ### Tadeusz Wadas Senior UX/UI Designer Time and scope ## How long it takes and what drives the quote 10–14 working days Ten days is the standard scope - one product, the key paths, desktop and mobile. A wider scope, for example an admin panel alongside the customer panel or a native app alongside the web, moves the deadline towards fourteen days. - The number of paths and platforms in scope - The roles and account types the product serves - Language versions and markets - Access to analytics, session recordings and earlier research - How deep the accessibility check goes - a WCAG review or a full conformance audit FAQ ## Questions that come up most often Does an audit replace user research? No. An expert audit catches issues against heuristics and good practice - roughly 80% of typical errors. The remaining 20% (specific to your audience) require interviews or moderated tests. We often recommend an audit as the first step and research to dig into selected hypotheses. Can I commission an audit of just part of the product? Yes. We do scoped audits - e.g. just the checkout process, just onboarding, just the admin panel. In the brief we set the boundaries - what we audit and what we leave alone. The price scales with scope. Who will audit our product? Two senior UX people from our team, cross-checking. Not one specialist plus a junior helper - two equal auditors who then compare observations. This eliminates any single person’s bias and signals that an issue is real when both flag it. What exactly is in the report? An executive summary for leadership (2 pages), a full list of issues with P0/P1/P2 priorities, annotated screenshots, concrete recommendations (not "improve the UX" - instead "reorder these 3 form fields, because the user currently adds the company before the product"). Plus an Airtable database to track implementation. Do you offer to implement the recommendations? Yes - but as a separate service. The audit is independent. You can implement the recommendations internally, hand them to your agency, or commission us. We do not tailor the audit as an upsell to design - the report has value on its own. What are the next steps after the report? It depends on the outcome. Typically: (1) you implement the P0s internally in the next sprint, (2) we design new mockups for the P1s, (3) the P2s go to the backlog for Q3/Q4. 3 months after the P0 implementation we run a follow-up - checking which recommendations moved the metrics. Related services ## Related services - [UX Consulting](https://wzor.biz/en/services/konsultacje-ux/) - [Product discovery](https://wzor.biz/en/services/warsztaty-ux/) - [UX Research](https://wzor.biz/en/services/badania-uzytkownikow/) - [Product Strategy](https://wzor.biz/en/services/strategia-produktu/) - [Technical Audit](https://wzor.biz/en/services/audyt-techniczny/) - [Interactive design](https://wzor.biz/en/services/interaktywny-projekt/)