--- title: "Healthcare" url: "https://wzor.biz/en/industries/medtech/" description: "Design of medical apps for patients and specialists. Research in clinical settings, WCAG 2.1 AA accessibility, journeys compliant with MDR and GDPR." lang: "en" --- # Healthcare [Free consultation](https://wzor.biz/en/free-consultation/) [Projects](https://wzor.biz/en/projects/) We design patient apps, clinical tools for doctors and telemedicine platforms. We research with patients in clinical settings and keep UX documentation aligned with MDR, GDPR and national health-system requirements. We have worked with leading companies and startups Challenges ## Patient and clinician see the same system from two sides, and both have to work under MDR - „Patients download the app and stop using it after the first week.” Contextual interviews with patients (including seniors 65+), onboarding audit, redesign of critical journeys (registration, prescription, teleconsultation). - „Clinicians say the system stretches the visit instead of shortening it.” Workflow research with doctors and nurses, redesign of critical screens (anamnesis, e-prescription, referral). We measure task time. - „MDR certification is ahead of us, and the usability and accessibility documentation is missing.” Design-process documentation aligned with MDR (usability engineering file IEC 62366), WCAG audits, risk assessments in the context of use errors. Who it is for ## Patient, doctor, system - three worlds, one journey We hand over the design in a format your development team can read, with documentation ready to submit in a medical device technical file (where required). - ### Patient apps and mHealth Patient portals, teleconsultation apps, health monitoring, e-prescriptions and e-referrals, apps for chronic conditions. Senior (65+) onboarding, integration with national patient accounts and trusted identity. - ### Tools for doctors and clinical staff Clinical systems (EHR), apps for nurses and paramedics, tools for pharmacists. Redesign of critical screens: anamnesis, e-prescription, referral, discharge summary. We measure visit time and number of clicks. - ### Medical devices and hospital systems Software as a Medical Device (SaMD) Class I/IIa/IIb, HIS systems and hospital modules, AI-assisted diagnostic tools. UX documentation aligned with IEC 62366, use-error risk assessments under ISO 14971. ![Four printed interface layouts on a desk: a dashboard, a phone screen, a form and a table, with one block circled in marker](https://wzor.biz/_astro/dla-kogo-wydruki-ekranow.GsgQefUA_1bzGfa.webp) Process ## Five steps - from the first conversation to post-launch measurement We scale scope to the product. For patient apps (mHealth, teleconsultations) the emphasis is on senior onboarding and persistence of use. For clinical tools - on shortening visit time and preventing use errors. For Class IIa+ medical devices - on summative evaluation and risk analysis for the technical file. 1. 30 min ### Discovery call - 30 minutes Online, with the lead designer. We get to know the product, the metrics you judge it by, and the regulatory context it operates in. 2. Week 1–2 ### Audit and discovery Analytics, session recordings, user interviews, heuristic review. The barriers people actually hit become design hypotheses. 3. Week 3–6 ### UX/UI design Wireframes, a prototype you can click through, the final interface. Documentation written for the team that will ship it - tokens, states and responsive behaviour included. 4. Week 6–7 ### Validation Tests with real users, or an A/B test in production. The design changes on the strength of what we saw, before it reaches code. 5. After launch ### Delivery and care We work side by side with your developers - implementation review, fixes, additions to the library. After launch we measure and come back with the next hypotheses. Toolkit ## Regulations and standards of the medical sector ![A workbench from above: two printed interface layouts, a magnifier enlarging one block, a steel ruler and a greyscale step wedge running from white to black, with one line underlined in orange marker](https://wzor.biz/_astro/warsztat-lupa-linijka-skala-szarosci.C5DINzRJ_Z2n7L7C.webp) - MDR (Medical Device Regulation) - IEC 62366 - Usability Engineering - ISO 14971 - Risk Management - ISO 13485 - GDPR - WCAG 2.1 AA - European Accessibility Act - HL7 / FHIR - National e-health systems - Trusted identity Next step ## Let us talk about your project Tell us what you have to do. We will come back with scope and a quote. [Free consultation](https://wzor.biz/en/free-consultation/) [Projects](https://wzor.biz/en/projects/) Selected work ## Selected work in Healthcare Some of our work is under NDA - we walk you through it live during the discovery call. - [ ![DentAg - a phone and a tablet showing the dental clinic site: the "kindness and professionalism" hero with a photo of a dentist, on blue.](https://wzor.biz/_astro/cover.-U2qFI7e_1odNAb.webp) DentAg - Website for a dental clinic in Radom ](https://wzor.biz/en/projects/dentag/) - [ ![Pro Sensum - a laptop and a phone showing the psychology-practice site: the "individual and group psychological therapy" hero with a photo of a therapy session, on a light background.](https://wzor.biz/_astro/cover.DCCqbSSm_27H8O4.webp) Pro Sensum - Website for a psychology practice ](https://wzor.biz/en/projects/pro-sensum/) - [ ![Przystanek Masaż - the website on a laptop mock-up on a terracotta pedestal: the hero "Massage and physiotherapy, Elbląg", "I come to you", a relaxing-massage photo and the "About me" section.](https://wzor.biz/_astro/cover.Mqj-czzT_1KFEtT.webp) Przystanek Masaż - Website for massage and physiotherapy ](https://wzor.biz/en/projects/przystanek-masaz-strona/) - [ ![MW Ceramic - stationery for the dental ceramics lab: a "Trust our skills" folder, business cards and letterhead with the tooth mark, in a blue gradient.](https://wzor.biz/_astro/cover.CLyVPK8g_Z2psw83.webp) MW Ceramic - Visual identity for a dental ceramics lab ](https://wzor.biz/en/projects/mw-ceramic/) - [ ![Przystanek Masaż - a visual-identity flat-lay: the "Massage price list" flyer, Julia Pogorzelska's business cards, a loyalty card and a gift card on a beige background, in a calm blush and dusty-blue palette.](https://wzor.biz/_astro/cover.CFu32VHm_Z1q7Ik8.webp) Przystanek Masaż - Visual identity for a massage studio ](https://wzor.biz/en/projects/przystanek-masaz/) - [ ![Grzegorz Hawryło - stationery for the rehabilitation practice: a folder, envelope and business cards with the logo (a drop/flame) and a spine motif, the "Recover your health" tagline, on a light background.](https://wzor.biz/_astro/cover.CV5WdJ6J_2q4KS3.webp) Grzegorz Hawryło - Brand for a rehab and massage clinic ](https://wzor.biz/en/projects/hawrylo/) - [ ![LaserQuest - a flat-lay of the laser-cosmetology clinic identity: the Vectus™ laser hair-removal price list, an offer flyer, a black business card and the gold "Q" monogram.](https://wzor.biz/_astro/cover.WeHC5ceN_1JrFTV.webp) LaserQuest - Visual identity for a laser clinic ](https://wzor.biz/en/projects/laserquest/) - [ ![EYEMED - an open brochure on cataract treatment methods with a discount coupon, beside a leaflet promising comfort and confidence through laser vision correction.](https://wzor.biz/_astro/cover.CDQik0Wj_Z10o98j.webp) EYEMED - Advertising materials for an eye clinic ](https://wzor.biz/en/projects/eyemed/) - [ ![Biomed Lublin - the Onko BCG® catalogue held in a hand, next to a stack of folded brochures with the Biomed Lublin logo and an Onko BCG® 100 pack.](https://wzor.biz/_astro/cover.DEUOZwfQ_Z12CxGH.webp) Biomed Lublin - Catalogue for the Onko BCG immunotherapy ](https://wzor.biz/en/projects/biomed-lublin/) - [ ![Unison - a blue business card with the white "Unison Medical Software" logo (a "U" with a triangle) and an embossed triangle pattern, next to white cards with contact details.](https://wzor.biz/_astro/cover.DPbEzqLF_Z2pajSI.webp) Unison - Visual identity for a medical software company ](https://wzor.biz/en/projects/unison/) - [ ![A stack of bioMérieux catalog copies, "Price Catalog. Industrial Microbiology - 2020", with the company logo and the tagline "Pioneering Diagnostics" on a green cover featuring lab equipment photos.](https://wzor.biz/_astro/cover.BpNgfJYC_FDJ8i.webp) bioMérieux - Price catalog for industrial microbiology ](https://wzor.biz/en/projects/biomerieux/) - [ ![An Arthros brochure laid out on a desk next to glasses and greenery - the cover with the logo "Arthros. Orthopedics and trauma centre" and a photo of the team during surgery.](https://wzor.biz/_astro/cover.BstqLl_t_Z14c5Bo.webp) Arthros - Tri-fold brochure for an orthopedics centre ](https://wzor.biz/en/projects/arthos/) - [ ![MedicMask - a box of disposable medical masks with a mask pulled out of it, on a blue background.](https://wzor.biz/_astro/cover.DbrvkmLO_Z1v1p7q.webp) MedicMask - Logo and packaging for a medical mask brand ](https://wzor.biz/en/projects/medicmask/) [Projects](https://wzor.biz/en/projects/) Client voices ## What our clients say - > „Working with the Wzór team was a genuinely great experience! They always answered our questions quickly and were flexible about our comments. They have no shortage of creative ideas and are at the same time thoroughly reliable and on time. The end result fully met our expectations; we recommend them to anyone looking for professionals who care.” ![](https://wzor.biz/_astro/opinia.BrbzyDCf_1rSYiY.webp)Maja Wieloch-Silecka Operations Director, Bosfor Group - > „Our clients expect us to act fast and effectively across a very wide scope - from building a brand, through a website with a store, to running an effective sales campaign. Not an easy task, but doable when you have a tight-knit team and partners who take on challenges on the fly. For us, quality, accountability and commitment are key, and working with UX Agency Wzór gives us that 100%.” ![](https://wzor.biz/_astro/piotr-alberski.B09Ae7iY_Z19yEFs.webp)Piotr Alberski Chief Operating Officer, Agencja XO Media - > „Our cooperation with UX Agency Wzór started with our own website. We really liked the way they work, so we decided to subcontract projects for our clients to them on a White Label basis. We loved their workflow, the way they hand projects over to our team, their documentation and their work on the design system. Now we can take on bigger risks.” ![](https://wzor.biz/_astro/mateusz-swol.DkFG1xeC_1fOqLw.webp)Mateusz Swół Chief Operating Officer, Sellace The team ## Who runs it The people who run the services this industry leans on most. You talk to them directly, from the first call through to delivery. - ![Aleksandra Bondar](https://wzor.biz/_astro/aleksandra-bondar.Bn8yt1m6_14BXcM.webp) ### Aleksandra Bondar Senior UX/UI Designer - ![Katarzyna Adamczuk](https://wzor.biz/_astro/katarzyna-adamczuk.BgcDb3aF_15a0Nk.webp) ### Katarzyna Adamczuk Prezes, Analityk Biznesowy - ![Patryk Korycki](https://wzor.biz/_astro/patryk-korycki.D95uAkaq_Z9hpwb.webp) ### Patryk Korycki CEO, Analityk Biznesowy - ![Tadeusz Wadas](https://wzor.biz/_astro/tadeusz-wadas.W_mr3ido_Z20GQjB.webp) ### Tadeusz Wadas Senior UX/UI Designer FAQ ## Questions that come up most often Do you design medical devices of Class IIa or higher? We carry out UX design for devices of all classes. For Class IIa/IIb/III we work with a regulatory partner on the client side or an independent one - usability engineering file (IEC 62366), risk management (ISO 14971), clinical evaluation assessment. We don’t issue declarations of conformity ourselves. Do you have experience with telemedicine? Yes - teleconsultation apps, health monitoring (mHealth), doctor-patient collaboration platforms, e-prescriptions and e-referrals. The specifics: integrations with national health systems, trusted-identity authentication, GDPR in the context of sensitive data. How do you research with patients in clinical settings? Contextual interviews in the clinic / on the ward, usability testing on a prototype (clickable or Coded), diary studies (7–21 days), shadowing. All research in line with GDPR + an ethics committee (where required). We run recruitment ourselves or via a clinical partner. Do you design for MDR and what does the usability engineering file look like? Yes - for Class IIa+ the UX documentation feeds into the usability engineering file (IEC 62366). It consists of: use specification, identification of hazards related to use, formative + summative evaluation, residual risk analysis. A format ready to submit with the technical file. Related services ## Related services - [UX Research](https://wzor.biz/en/services/badania-uzytkownikow/) - [WCAG Audit](https://wzor.biz/en/services/audyt-dostepnosci-wcag/) - [Product Strategy](https://wzor.biz/en/services/strategia-produktu/)