--- title: "Logistics & Fulfilment" url: "https://wzor.biz/en/industries/logistyka-i-fulfilment/" description: "Interface design for WMS, TMS, courier apps and Track & Trace portals. Research in the warehouse and in the courier’s van, ERP integrations. Free consultation." lang: "en" --- # Logistics & Fulfilment [Free consultation](https://wzor.biz/en/free-consultation/) [Projects](https://wzor.biz/en/projects/) We design operational systems for pickers, drivers and dispatchers, plus shipment-tracking portals for end customers. We work with the constraints of the real world - a scanner held in a glove, a screen in direct sunlight, a seasonal hire on their third day. We have worked with leading companies and startups Challenges ## Seconds at the rack and at the courier's stop add up to the whole day's result - „Onboarding a new picker takes weeks, and turnover is high.” Workflow research with experienced and first-week staff, redesign of the critical journeys (picking, packing, returns) around the learning curve. We measure task time and error rate before and after the redesign. - „At every stop the courier fights the app instead of handing over the parcel.” Research in the courier’s van in real conditions (rain, sunlight, gloves). Redesign of the pickup/delivery screen for one-handed use, large touch targets and high contrast. We measure the time spent stopped. - „Customers call to ask where their parcel is, even though the status is in their panel.” An audit of status messages (push, SMS, email) and the Track & Trace portal. Microcopy redesign for clarity: which parcel, where it is, when it arrives, where to collect it. We measure the drop in contacts to customer service. Who it is for ## WMS, TMS, last-mile - three systems, one chain We hand over the design in a format the team implementing integrations with ERP, WMS/TMS systems and terminal devices (scanners, label printers, GPS) can read. - ### WMS and warehouse apps Warehouse management systems for logistics and fulfilment operators - goods-in, picking, packing, dispatch. Integration with scanners, label printers and mobile terminals. The goal: shorter task times and fewer shipping errors. - ### TMS and dispatcher tooling Transport panels for dispatchers and planners - route planning, real-time vehicle tracking, dynamic re-planning after an incident. A hand-off to the driver that loses no context, and an auditable trail behind dispatcher decisions. - ### Courier apps and Track & Trace portals Apps for last-mile couriers - pickup and delivery, barcode scan, signature and POD photo, navigation, returns. Tracking portals for senders (B2B) and recipients (B2C) - status updates that build trust instead of drowning people in jargon. ![Four printed interface layouts on a desk: a dashboard, a phone screen, a form and a table, with one block circled in marker](https://wzor.biz/_astro/dla-kogo-wydruki-ekranow.GsgQefUA_1bzGfa.webp) Process ## Five steps - from the first conversation to post-launch measurement We scale the scope to the product. For WMS the emphasis is on tempo and fewer shipping errors. For TMS - on route planning, dynamic changes, and the hand-off between dispatcher and driver. For courier apps - on working on the move (scan, signature, POD photo) from a screen that is wet, dirty or in full sun. For Track & Trace portals - on status updates that build trust instead of flooding people with information. 1. 30 min ### Discovery call - 30 minutes Online, with the lead designer. We get to know the product, the metrics you judge it by, and the regulatory context it operates in. 2. Week 1–2 ### Audit and discovery Analytics, session recordings, user interviews, heuristic review. The barriers people actually hit become design hypotheses. 3. Week 3–6 ### UX/UI design Wireframes, a prototype you can click through, the final interface. Documentation written for the team that will ship it - tokens, states and responsive behaviour included. 4. Week 6–7 ### Validation Tests with real users, or an A/B test in production. The design changes on the strength of what we saw, before it reaches code. 5. After launch ### Delivery and care We work side by side with your developers - implementation review, fixes, additions to the library. After launch we measure and come back with the next hypotheses. Toolkit ## Systems, integrations and devices we work with ![A workbench from above: two printed interface layouts, a magnifier enlarging one block, a steel ruler and a greyscale step wedge running from white to black, with one line underlined in orange marker](https://wzor.biz/_astro/warsztat-lupa-linijka-skala-szarosci.C5DINzRJ_Z2n7L7C.webp) - WMS (SAP EWM, Mecalux, custom) - TMS (custom, carrier-platform integrations) - ERP (SAP, Microsoft Dynamics, IFS) - Scanners and mobile terminals - API and EDI - GPS / IoT (vehicle telematics) - PWA and native apps - WCAG 2.1 AA Next step ## Let us talk about your project Tell us what you have to do. We will come back with scope and a quote. [Free consultation](https://wzor.biz/en/free-consultation/) [Projects](https://wzor.biz/en/projects/) Selected work ## Selected work in Logistics & Fulfilment Some of our work is under NDA - we walk you through it live during the discovery call. - [ ![myAzymut - a monitor with a map of Europe and shipment routes between cities, a "Fleet signal" panel listing vehicles with no signal and with a delayed signal, and a timeline at the bottom; a night-time motorway junction and a large myAzymut wordmark in the background.](https://wzor.biz/_astro/cover.CMSoXGtF_Kvont.webp) myAzymut - Client portal concept for a freight carrier ](https://wzor.biz/en/projects/myazymut/) - [ ![VERSA - the B2B panel for an automotive parts distributor open on a hand-held tablet: the account overview, a shipment tracking map, the partner programme at 30% off, order history and a list of popular products.](https://wzor.biz/_astro/cover.DWv2CO5n_Z27qwnC.webp) VERSA - B2B panel concept for a parts distributor ](https://wzor.biz/en/projects/panel-b2b-versa/) - [ ![The Top Flota site on a laptop resting on a wooden table: the “Fleet management and servicing” hero with a green car graphic and “Get a quote” / “View offer” buttons.](https://wzor.biz/_astro/cover.BXm22LKh_Z1dioug.webp) Top Flota - Website for a car fleet management company ](https://wzor.biz/en/projects/top-flota/) - [ ![AMG - the cover of the “Hersteller von Containern, Behältern und Stahlkonstruktionen” catalogue, with containers photographed against a forest, on a dark surface.](https://wzor.biz/_astro/cover.DOh_eEjU_Z2hFNwc.webp) AMG - Catalogue for containers and steel structures ](https://wzor.biz/en/projects/amg/) - [ ![Arcom - a stack of “Multilevel Mezzanine System for Wheels & Tyres” catalogues in yellow and navy, on a desk beside a laptop and a coffee.](https://wzor.biz/_astro/cover.bmw1e70b_tNoXK.webp) Arcom - Catalogue for a warehouse mezzanine system ](https://wzor.biz/en/projects/arcom/) - [ ![Max-Pak - open catalogue on a black background showing the "Shrink film" spread: title page on the left, film roll photo on the right.](https://wzor.biz/_astro/cover.C8XAJo3t_1h2Rw7.webp) Max-Pak - Product catalogue for packaging film and tape ](https://wzor.biz/en/projects/max-pak/) [Projects](https://wzor.biz/en/projects/) Client voices ## What our clients say - > „Working with the Wzór team was a genuinely great experience! They always answered our questions quickly and were flexible about our comments. They have no shortage of creative ideas and are at the same time thoroughly reliable and on time. The end result fully met our expectations; we recommend them to anyone looking for professionals who care.” ![](https://wzor.biz/_astro/opinia.BrbzyDCf_1rSYiY.webp)Maja Wieloch-Silecka Operations Director, Bosfor Group - > „Our clients expect us to act fast and effectively across a very wide scope - from building a brand, through a website with a store, to running an effective sales campaign. Not an easy task, but doable when you have a tight-knit team and partners who take on challenges on the fly. For us, quality, accountability and commitment are key, and working with UX Agency Wzór gives us that 100%.” ![](https://wzor.biz/_astro/piotr-alberski.B09Ae7iY_Z19yEFs.webp)Piotr Alberski Chief Operating Officer, Agencja XO Media - > „Our cooperation with UX Agency Wzór started with our own website. We really liked the way they work, so we decided to subcontract projects for our clients to them on a White Label basis. We loved their workflow, the way they hand projects over to our team, their documentation and their work on the design system. Now we can take on bigger risks.” ![](https://wzor.biz/_astro/mateusz-swol.DkFG1xeC_1fOqLw.webp)Mateusz Swół Chief Operating Officer, Sellace The team ## Who runs it The people who run the services this industry leans on most. You talk to them directly, from the first call through to delivery. - ![Aleksandra Bondar](https://wzor.biz/_astro/aleksandra-bondar.Bn8yt1m6_14BXcM.webp) ### Aleksandra Bondar Senior UX/UI Designer - ![Patryk Korycki](https://wzor.biz/_astro/patryk-korycki.D95uAkaq_Z9hpwb.webp) ### Patryk Korycki CEO, Analityk Biznesowy - ![Katarzyna Adamczuk](https://wzor.biz/_astro/katarzyna-adamczuk.BgcDb3aF_15a0Nk.webp) ### Katarzyna Adamczuk Prezes, Analityk Biznesowy - ![Tadeusz Wadas](https://wzor.biz/_astro/tadeusz-wadas.W_mr3ido_Z20GQjB.webp) ### Tadeusz Wadas Senior UX/UI Designer FAQ ## Questions that come up most often Do you design for integrations with WMS, TMS and ERP? Yes - we run operational interface design in the context of back-office integrations (SAP EWM, Microsoft Dynamics, IFS, custom WMS/TMS). We write documentation in a format that makes mapping fields onto objects and API calls easier. We understand the specifics of EDI and offline-first operation where warehouse coverage is poor. Do you have experience with courier apps and scanners? Yes - apps for last-mile couriers are a different problem from a consumer app. Touch targets designed for one hand and a glove, high contrast for direct sunlight, scanner integration (barcode, QR), POD (proof of delivery), offline-first mode. We measure stop time and the delivery error rate. Do you also design for e-commerce fulfilment and 3PL? Yes - fulfilment operators (3PL) have specific needs: multi-tenancy (one warehouse serving dozens of shippers), different SLAs per client, reporting and settlements. We design panels for the warehouse, for the 3PL operator and for the B2B shipper (order tracking, statistics, claims) as one coherent ecosystem. How do you research a warehouse environment without interrupting work? We work ethnographically - shadowing warehouse staff and drivers in their natural environment, contextual interviews between cycles, observation with notes instead of formal testing. For TMS and dispatch - sessions at the operator’s workstation during a shift. We do not stop the warehouse. Related services ## Related services - [Product Strategy](https://wzor.biz/en/services/strategia-produktu/) - [UX Research](https://wzor.biz/en/services/badania-uzytkownikow/) - [UX Audit](https://wzor.biz/en/services/audyty-ux/)