--- title: "Banking & Finance" url: "https://wzor.biz/en/industries/fintech/" description: "Design of banking, fintech, investment and payment apps. WCAG 2.1 AA, compliance with financial regulators, MiFID II and GDPR. Accessibility audits and free consultation." lang: "en" --- # Banking & Finance [Free consultation](https://wzor.biz/en/free-consultation/) [Projects](https://wzor.biz/en/projects/) See the prototype Desktop Phone [Free consultation](https://wzor.biz/en/free-consultation/) Click the prototype sample data This prototype runs on data generated for demonstration. Company names, people and amounts are fictitious and refer to no real client or transaction. Financial apps - regulatory compliance doesn’t have to cost clarity. We have worked with leading companies and startups Challenges ## Regulatory compliance and readability fit inside one design - „People start opening an account and drop out at identity verification.” UX audit of the KYC process, identification of blocking steps, redesign of forms in line with AML/CFT requirements. Validation with real users. - „An audit flagged accessibility gaps, and the European Accessibility Act is already in force.” Accessibility audit (automated + manual) in line with the European Accessibility Act, a prioritised remediation plan, rollout with the product team. - „Advisors work in an internal panel where every decision takes three tabs.” Workflow research with advisors / analysts, redesign of critical screens (KYC review, scoring, client portfolios), task-time measurement. Who it is for ## Retail, investments, FinTech - three worlds, one demand for clarity We hand over the design in a format your development team can read, with accessibility documentation and journeys aligned to supervisory recommendations. - ### Retail banking and payments Mobile apps, transactional systems, instant transfers and P2P, cards, consumer loans. Mobile-first, remote KYC, Strong Customer Authentication (SCA). - ### Investments and corporate banking Investment panels (funds, pension accounts, brokers), business banking, tools for advisors and analysts. Risk profiling, cost disclosure (MiFID II ex-ante/ex-post), action auditability. - ### FinTech and Open Banking Payment startups, PSD2 aggregators, lending platforms, neobanks. KYC/eKYC onboarding, AML/CFT, integrations with identity providers and core banking. ![Four printed interface layouts on a desk: a dashboard, a phone screen, a form and a table, with one block circled in marker](https://wzor.biz/_astro/dla-kogo-wydruki-ekranow.GsgQefUA_1bzGfa.webp) Process ## Five steps - from the first conversation to post-launch measurement We scale scope to the product. For retail banking the emphasis is on onboarding and mobile; for investments - on risk profiling, MiFID II and cost disclosure; for corporate banking - on roles, auditability and core-banking integrations. 1. 30 min ### Discovery call - 30 minutes Online, with the lead designer. We get to know the product, the metrics you judge it by, and the regulatory context it operates in. 2. Week 1–2 ### Audit and discovery Analytics, session recordings, user interviews, heuristic review. The barriers people actually hit become design hypotheses. 3. Week 3–6 ### UX/UI design Wireframes, a prototype you can click through, the final interface. Documentation written for the team that will ship it - tokens, states and responsive behaviour included. 4. Week 6–7 ### Validation Tests with real users, or an A/B test in production. The design changes on the strength of what we saw, before it reaches code. 5. After launch ### Delivery and care We work side by side with your developers - implementation review, fixes, additions to the library. After launch we measure and come back with the next hypotheses. Toolkit ## Regulations and standards we work with ![A workbench from above: two printed interface layouts, a magnifier enlarging one block, a steel ruler and a greyscale step wedge running from white to black, with one line underlined in orange marker](https://wzor.biz/_astro/warsztat-lupa-linijka-skala-szarosci.C5DINzRJ_Z2n7L7C.webp) - Financial regulator recommendations - MiFID II - PSD2 / Open Banking - GDPR - WCAG 2.1 AA - European Accessibility Act - AML/CFT - KYC / eKYC Next step ## Let us talk about your project Tell us what you have to do. We will come back with scope and a quote. [Free consultation](https://wzor.biz/en/free-consultation/) [Projects](https://wzor.biz/en/projects/) Selected work ## Selected work in Banking & Finance Some of our work is under NDA - we walk you through it live during the discovery call. - [ ![Fonia - a cashback app](https://wzor.biz/_astro/cover-fonia.DijWWfUI_okPR3.webp) Fonia - We delivered the MVP of a cashback app in four weeks ](https://wzor.biz/en/case-studies/mvp-aplikacji-fonia/) - [ ![NeoBank - three phones on a green background with the brand wordmark behind them: payment cards, a dashboard showing 27,568.89 PLN available with transfer shortcuts, and a savings goal at 61%.](https://wzor.biz/_astro/cover.cTNj7kPE_Z2t5E6w.webp) NeoBank - A banking app concept for young customers ](https://wzor.biz/en/projects/neobank/) - [ ![Flotino - a loan calculator and the "Who is our online loan for?" screen on phone mock-ups, against blurred colourful shapes.](https://wzor.biz/_astro/cover.BIgugYRo_ZeHyg7.webp) Flotino - Online cash loan service ](https://wzor.biz/en/projects/flotino/) - [ ![PWS Konstanta - the homepage on a laptop mock-up: a hero "The highest quality of insurance backed by experience" with a photo of a column capital and a "30 years" badge.](https://wzor.biz/_astro/cover.CtYGmRYj_Z2gVAJr.webp) PWS Konstanta - Website for an insurance broker ](https://wzor.biz/en/projects/pw-konstanta/) - [ ![Fonia - two phones on a teal background: the cashback app home screen with a 325.53 PLN balance and a list of partner stores, next to a store search with suggestions for Empik, Booking, AliExpress and Play.](https://wzor.biz/_astro/cover.DdIowm6o_Z12riqx.webp) Fonia - A cashback app for online shoppers ](https://wzor.biz/en/projects/fonia/) - [ ![Tip Card - two phones: the client panel ("Hi Barbara", earnings 350 PLN, withdraw) and the "Boost your tips with Tip Card!" landing with personalised QR cards, on a colourful gradient background.](https://wzor.biz/_astro/cover.DTw-Pu6y_4lOMF.webp) Tip Card - Cashless tipping platform ](https://wzor.biz/en/projects/tip-card/) - [ ![Arcy Biuro Rachunkowe - a tablet and a phone showing the accounting-office site: the "reliable accounting and bookkeeping" hero with an accountant and a calculator, on navy.](https://wzor.biz/_astro/cover.B9pxi8sG_Z1seJo.webp) Arcy Biuro Rachunkowe - Website for an accounting office ](https://wzor.biz/en/projects/arcy-biuro/) - [ ![Prospektrum - a homepage mockup on a tablet: the "From idea to success. A broad spectrum of growth for business" hero, with a photo of a man in a suit against a row of columns.](https://wzor.biz/_astro/cover.4nw_QAi-_2aR1Ku.webp) Prospektrum - Website for the advisory firm Prospektrum ](https://wzor.biz/en/projects/prospektrum/) - [ ![TOMCZAK - a navy business card with the gold building mark and the "TOMCZAK International Investments" wordmark, resting on golden fabric.](https://wzor.biz/_astro/cover.D-Qlz0LP_ZMvnjD.webp) TOMCZAK - Visual identity for an investment firm ](https://wzor.biz/en/projects/tomczak/) [Projects](https://wzor.biz/en/projects/) Client voices ## What our clients say - > „Working with the Wzór team was a genuinely great experience! They always answered our questions quickly and were flexible about our comments. They have no shortage of creative ideas and are at the same time thoroughly reliable and on time. The end result fully met our expectations; we recommend them to anyone looking for professionals who care.” ![](https://wzor.biz/_astro/opinia.BrbzyDCf_1rSYiY.webp)Maja Wieloch-Silecka Operations Director, Bosfor Group - > „Our clients expect us to act fast and effectively across a very wide scope - from building a brand, through a website with a store, to running an effective sales campaign. Not an easy task, but doable when you have a tight-knit team and partners who take on challenges on the fly. For us, quality, accountability and commitment are key, and working with UX Agency Wzór gives us that 100%.” ![](https://wzor.biz/_astro/piotr-alberski.B09Ae7iY_Z19yEFs.webp)Piotr Alberski Chief Operating Officer, Agencja XO Media - > „Our cooperation with UX Agency Wzór started with our own website. We really liked the way they work, so we decided to subcontract projects for our clients to them on a White Label basis. We loved their workflow, the way they hand projects over to our team, their documentation and their work on the design system. Now we can take on bigger risks.” ![](https://wzor.biz/_astro/mateusz-swol.DkFG1xeC_1fOqLw.webp)Mateusz Swół Chief Operating Officer, Sellace The team ## Who runs it The people who run the services this industry leans on most. You talk to them directly, from the first call through to delivery. - ![Aleksandra Bondar](https://wzor.biz/_astro/aleksandra-bondar.Bn8yt1m6_14BXcM.webp) ### Aleksandra Bondar Senior UX/UI Designer - ![Katarzyna Adamczuk](https://wzor.biz/_astro/katarzyna-adamczuk.BgcDb3aF_15a0Nk.webp) ### Katarzyna Adamczuk Prezes, Analityk Biznesowy - ![Patryk Korycki](https://wzor.biz/_astro/patryk-korycki.D95uAkaq_Z9hpwb.webp) ### Patryk Korycki CEO, Analityk Biznesowy - ![Tadeusz Wadas](https://wzor.biz/_astro/tadeusz-wadas.W_mr3ido_Z20GQjB.webp) ### Tadeusz Wadas Senior UX/UI Designer FAQ ## Questions that come up most often Do you know financial supervisor guidelines and recommendations? Yes - we design in line with supervisory recommendations for banks and investment firms. The most common areas: Strong Customer Authentication (SCA), disclosed information, investment risk profiling, cost disclosure (MiFID II ex-ante / ex-post). Do you also design for corporate banking? Yes - advisor panels, approval systems, operational dashboards, AML/fraud monitoring tools. The specifics: complex access rules, auditability of every action, core-banking integrations. How long does a WCAG audit of a financial app take? A standard WCAG 2.1 AA audit of a banking / fintech app: 2–4 weeks. It covers automated testing (axe, Lighthouse), manual testing (with a screen reader, keyboard, contrast), a prioritised remediation plan and consultations with the development team. Do you sign NDAs and how do you secure data? Yes, NDAs as standard - ours or yours if required. Sensitive data never leaves the client’s environment. In research we work on anonymised data or within the client’s environment. GDPR + ISO 27001 ready. Related services ## Related services - [UX Audit](https://wzor.biz/en/services/audyty-ux/) - [WCAG Audit](https://wzor.biz/en/services/audyt-dostepnosci-wcag/) - [UX Research](https://wzor.biz/en/services/badania-uzytkownikow/)